Shipping Policy 


We ship Australia wide!*

With a range of dedicated courier services, we make sure your furniture arrives in perfect condition. The size of your order and the fragility of the items dictate which courier service will be used. See our range of delivery services on offer below.

*exclusions apply to semi-remote and remote areas, contact us for details if this applies to you


Pick Up Orders

Please be aware that order pick ups are strictly by appointment only. A friendly member from Mortadello will be in contact to issue a pick up schedule.


Our Delivery Policy

Items will be sent to the shipping address you provide when placing your order. A physical street address for delivery must be assigned to large furniture products. PO Box shipping addresses are not accepted.

Due to the security and liability restrictions of our Standard Delivery couriers, we only offer curbside delivery and the customer is responsible for bringing any of such merchandise into their home. We recommend that you have someone available to help you carry the items into your home, unpack and install your furniture.

Due to the weight and fragility of your Mortadello terrazzo piece, deliveries that exceed 25kgs will be securely packaged on a forklift able skid, pallet or crate and delivered with a truck with a hydraulic tailgate at the delivery location. (Surcharge applies)

If you would like to organise your own shipping for large furniture pieces, we are happy to work with you. Please call 0409 969 094 or email us [email protected]


Delivery time frames

Some of our local couriers are facing up to 14 days delivery delays due to the current restrictions and increased online ordering. Please be patient as this is out of our control. 


Truck Delivery e.g. large tables, and fragile items

Estimated delivery times for large, fragile products that show to be ‘in stock’ or full-service delivery options.

Estimated delivery time frames:

  • 7-10 Business Days: NSW & VIC metro, ACT & QLD
  • 7-12 Business Days: NSW & VIC non-metro areas, SA, & WA metro
  • 12+ Business Days: SA, & WA non-metro areas, TAS & NT

A more accurate estimate for these larger orders will be extended to you when your order is being prepared for delivery.

Deliveries are strictly Monday to Friday.


Parcel Deliveries e.g. platters

For small or non-fragile items that show to be ‘in stock’, delivery times are estimated from time of dispatch (please note that all times are in working days) to be approximate:

  • Adelaide: 6-8 Business days
  • Brisbane: 3-5 Business days
  • Canberra: 2-3 Business days
  • Darwin: 12-14 Business days
  • Gold Coast: 4-6 Business days
  • Melbourne: 3-5 Business days
  • Perth: 7-12 Business days
  • Sunshine Coast: 4-6 Business days
  • Sydney Metro: 1-3 Business days
  • Sydney Outer Region: 3-5 Business days
  • Tasmania: 7-12 Business days
    *Regional customers, please note to add an additional 1-2 days

For most deliveries tracking information will be included along with a dispatch email the moment your order has left our warehouse.

Deliveries are strictly Monday to Friday unless organised otherwise.